Question 1

Can I pause my membership?

Accepted Answer

Yes. You can pause your membership for up to 2 months per year. Your accumulated credits remain available during the pause period, and your membership will automatically resume at the end of your pause window.

Question 2

What happens to unused credits?

Accepted Answer

Credits roll over based on your plan level — Essential members can roll over up to 2 months, Signature up to 3 months, and Prestige members have unlimited rollover. This gives you flexibility to save up for larger treatments.

Question 3

Can I upgrade or downgrade?

Accepted Answer

Absolutely. You can change your tier at any time, and the change takes effect at the start of your next billing cycle. If you upgrade mid-cycle, we'll prorate the difference so you immediately access your new benefits.

Question 4

Is there a contract or commitment?

Accepted Answer

There's a 3-month minimum commitment to ensure you have enough time to see real results from your treatment plan. After that, you can cancel anytime with 30 days' notice.

Question 5

Can I use credits for any treatment?

Accepted Answer

Yes. Credits can be applied to any treatment we offer — from Botox to body contouring to facials. There are no restrictions on which services your credits cover.

Question 6

Can I share my membership benefits?

Accepted Answer

Membership benefits and credits are personal and tied to your account. However, your member discount does apply if you purchase a gift card for someone else.

Question 7

What happens to my credits if I cancel?

Accepted Answer

When you cancel, you have 60 days to use any remaining credits. After that period, unused credits expire. We'll send you reminders so nothing goes to waste.

Question 8

Do member discounts apply to packages?

Accepted Answer

Yes. Your member discount applies on top of any package pricing, making packages an even better value for members. This is one of the most popular ways our members maximize their savings.

Question 9

Can I join if I've never been to Lumière before?

Accepted Answer

Of course! Many of our members joined on their first visit. We'll schedule a complimentary consultation to build your personalized treatment plan and recommend the best membership tier for your goals.

Question 10

What's the cancellation policy?

Accepted Answer

After the 3-month minimum, you can cancel with 30 days' notice. We'll confirm your cancellation date and help you use any remaining credits before your membership ends.

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